Replacement Infrared Element for Outdoor Heater - Non Refundable
We received the first 2 elements ordered but only received one which was broken in the package. We called and spoke with a very nice customer service rep and asked to have the broken one replaced and the second one sent also. He took care of this in a very quick and efficient manner. We received the bulbs and are very pleased. The second ones were packaged much better and marked FRAGILE.. Thank you for the service.
Your delivery was fine, but I believe you have a quality control issue when constructing device. The wire nuts were not crimped properly causing both ends of the connections to burn open. My element was fine.
Never dreamed this would be the problem since the resistance checked open, I assumed the element was defective. I still have the element for next time.
I have ordered this twice, both times it arrived broken.
extremely slow in filling order - poor service