1-year warranty

The manufacturer warrants this product and included accessories against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser.

Exclusions and limitations

  1. Install and operate the electric heater strictly in accordance with the provided instructions at all times. Unauthorized repairs, alterations, willful abuse, accidents, or misuse of the product will void this warranty.
  2. This warranty is exclusive to the original owner, valid only if the purchase was made through an authorized supplier of the product, and is non-transferable.
  3. The warranty is limited to repairing or replacing defective parts in material or workmanship. This applies only if the said part(s) have been exposed to normal conditions of use and service, confirmed by the manufacturer's inspection.
  4. The manufacturer may, at its discretion, fulfill warranty obligations by refunding the wholesale price of the defective part(s).
  5. Costs related to installation, labor, construction, transportation, or any other associated expenses arising from defective part(s), repair, replacement, or otherwise, are not covered by this warranty. The manufacturer disclaims responsibility for such costs.
  6. The owner/user assumes all risks, including any direct, indirect, or consequential loss or damage resulting from product use, except as mandated by law.
  7. All other warranties, whether expressed or implied, pertaining to the product, its components, accessories, or any manufacturer obligations/liabilities, are expressly excluded. The manufacturer neither assumes nor authorizes any third party to assume additional liabilities related to the product sale.
  8. The manufacturer neither assumes nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
  9. The warranties as outlined in this document do not apply to non-accessories used in conjunction with the installation of this product.
  10. Specific legal rights provided; additional rights may vary by state. Warranty void if prolonged exposure to dampness, unauthorized alteration, willful abuse, accident, misuse, or lack of original purchase receipt.
  11. All open-box models come with a 7-day money-back guarantee along with a 30-day manufacturer warranty. Guarantee does not cover cosmetic imperfections. So, If you are okay with a fully functioning heater with the possibility of scratches or dents the open-box heater option is for you!

WARRANTY REDEMPTION

Reach out to Heat Storm customer service at 435-752-6611 during the warranty period. Please have your sales receipt, purchase location, and product model information ready. Troubleshooting support will be offered over the phone. If the issue persists, you may be requested to email proof of purchase and a photo of the manufacturer sticker to cs@heatstorm.com.

Replacement parts:

In some cases, we may send you a replacement part along with repair instructions. This is classified as an authorized repair and does not void your warranty.

Unit repairs:

If the situation warrants, we will have you send the defective product to us for inspection. Our technicians will repair the product or provide a new unit if your heater is deemed irreparable. For units beyond the 30-day return policy, shipping costs are the consumers responsibility. If interested in our discounted shipping rates, kindly inform your customer service representative.