I wrote a negative review on the wrong product saying I only received 9 of the 13 screws for assembling the roll cage. I found the missing screws installed in the end of two of the pieces. I was able to get the cage assembled and so far the heater works well.
We put this in our screened in porch. It good enough to take the chill off the room. Just what we wanted.
Haven’t used it yet but if it works as good as the first one I had from you guys it will be great
Nice heat for moderate room size. Works well, cord is just over 3 ft could be a be longer for ease of installation. Overall happy.
Called customer service for some help. The lady was awesome. Very knowledgeable of the product line and was a great help. Item arrived as promised
Purchased to keep our screen porch usable as the weather cools. Used it once and it seems fine!
Product is very solid. Gives out plenty of heat. It should be easy to assemble but instructions must have been designed by a first grader on lockdown. I phoned the company and a helpful customer service person pointed me to this video. Not the first call she received.
Not too smart to have black on black with poor lighting but it will show you how to assemble the heater. Might be the best viewed YouTube video of the year. 😉
We love this heater. We wish we would have ordered directly from company as they had the right stand for it but ordered another heater and stand for another home. The customer service is exceptional and heater is great for a cooler night.
The instruction manual made a very easy assembly process impossible to comprehend. I had to go to website to figure it out! The company would do well to make the illustrations in the manual visible to the purchaser.
I love this enclosure! Prior to this I was laying the television flat and covering it and the table it was sitting on with a heavy duty Outdoor cover. It worked but was a bit of a hassle, did not look as nice when we were not using it and it took up to much space on our small patio. Can’t forget about the occasional critter that may have been hiding under the table When we pulled the cover off. This fit the bill perfectly and looks great even when not in use and no place for for anything to hide except for maybe a spider or two! Overall very pleased.
I originally commented that unit was not working "out of the box". I learned that there is a safety tip-over switch and that it must be orientated properly or device will not turn on.