The remote control works great!!
Even new, the remote may take several attempts to activate the heater. “Squichy” buttons are not satisfactory. A remote with solid buttons like a TiVo remote is needed. A small remote is nice, but not at the expense of functionality. Redesign the current remote.
I wasn't happy that the original remote that came with my heater stopped working so soon but I was relieved that a new one was available for purchase. It arrived on time and works fine with either of my heat storm heaters.
Much easier to adjust temperature with the remote compared to the front panel of the heater.
Using the remote avoids me having to bend down consistently to adjust the temperature. The screen is not visually friendly unless the power is on.