Frequently Asked Questions

Infrared Heaters

General Use

What is Zone Heating

Why does the blower fan keep running after I have turned off the unit?

Once I initially plug the unit in and turn it on, how long will it take to heat my room?

My home is not insulated very well, will this heater help me?

My heater is not heating the room properly.

My Heater never seems to reach the set temperature, it just keeps running.

Can I use the heater to heat multiple rooms at the same time?

Will I be able to use the heater in a basement or garage?

Why does the fan cycle on and off briefly at intervals without heat?

Can I use the heater if I have vaulted or cathedral ceilings?

Can the heater be used in a bathroom?

What is the life expectancy for the Quartz Elements?

Can the heating elements be replaced?

What is the BTU Rating for the heaters?

The heater’s airflow seems to have diminished?

Once the unit is turned on, how long will it take to heat my room?

Can I move the heater around while it is operating?

Why does the fan turn on and blow cold air every few minutes?

Do the heaters have filters? How do I clean the filter

Safety

Can I use more than one heater at a time?

My cord is getting very hot, especially at the plug. Is that normal?

Can I use the heater on a job/construction site?

Can I use the heater and another appliance at the same time?

Can I use an extension cord, surge protector or power strip with my heater?

I don’t have a grounded outlet; can I use a cord adapter or remove the grounding plug?

Can I use an extension cord with my heater?

Can I use a surge protector or power strip with my heater?

My heater will not turn off.

Can I use the heater and another appliance at the same time?

I don't have a grounded outlet; can I use a cord adapter or remove the grounding plug?

Troubleshooting

My unit displays an error code and I don't know what it means.

Set up